Charging me for repairs when the damage wasn't my fault

Product Support
1

I’ve got a DJI Mini 4 Pro, and now DJI is trying to charge me for repairs after my drone had a navigation error mid-flight at night. I lost control, and the drone fell out of the sky. This doesn’t seem fair since it wasn’t my fault.

2

Hi there, sorry to hear about the trouble. Could you please provide us with the case number (CAS)? We’ll check on it and follow up. Thanks!

3

Tracy said:
Hi there, sorry to hear about the trouble. Could you please provide us with the case number (CAS)? We’ll check on it and follow up. Thanks!

CAS-18302654-V9S8D0

Thanks for looking into it.

4

@Olen
I had a similar issue with my Mini 3. It wasn’t at night, but I also got a ‘Navigation Error,’ and my drone dropped. It happened a couple of times before it finally broke. I sent it in for repair, and they quoted me a price, but I told them the damage wasn’t my fault, and it was still under warranty. They replaced it for free. You might just be dealing with a warranty issue.

5

@Remy
It’s still under warranty. I had the same thing happen—navigation error at night, and then the drone started drifting down on its own.

6

@Olen
Thanks for the info. We’ve forwarded it to the relevant team, and we’ll follow up as soon as we hear back.

7

#MakeDJIGreatAgain