The battery is fully functioning and holds a charge just fine. The only ‘issue’ is that the water indicator sticker is slightly pink. They wanted me to pay $70 to replace it when I needed my drone warrantied.
They based their evaluation on the water intrusion detection sticker. They’re never going deeper than that on evaluation and can’t open cells to check further. The tech noted the history on the battery so the customer service folks knew what was going on. They even did the right thing and returned it to you. That’s the interesting part—why would they risk shipping a battery they assessed as damaged internationally? The sticker seems like just the facts and they did need to make sure you knew they weren’t guaranteeing the pack was working. What’s the problem? Maybe ‘customer declined to repair’ would have been more polite, but ¯_(ツ)_/¯. Techs aren’t hired based on their etiquette.
@Zenith
You can buy a new water detection sticker at AliExpress.
@Zenith
Maybe QC forgot to take off the sticker? I used to work at DJI and there are quite a few people in QC who would send off things they weren’t supposed to.
@Zenith
It’s not a complaint, man. I just thought the whole ‘Customer refused to pay!’ when that’s not what the ticket was for was quite funny.
Eli said:
@Zenith
It’s not a complaint, man. I just thought the whole ‘Customer refused to pay!’ when that’s not what the ticket was for was quite funny.
Me too. No idea what people are downvoting your comment.
@Zenith
No problem, just hilariously unprofessional and borderline incompetent.
Looks like a message for another employee, and they forgot to remove the sticker?
Rylan said:
Looks like a message for another employee, and they forgot to remove the sticker?
Lol, exactly.
Did they fix the drone, at least? That’s a bit of a nasty message, for no reason.
Val said:
Did they fix the drone, at least? That’s a bit of a nasty message, for no reason.
The drone was replaced with a new one shipped separately from my controller and (apparently defective) battery that I had sent in. If you check my post history, I sent it in for a bad camera, lmao.
@Eli
When they tell you to send it back, they say to just send the damaged part. You shouldn’t have sent the battery or props or even the gimbal protector. Why did you send the controller?
Dylan said:
@Eli
When they tell you to send it back, they say to just send the damaged part. You shouldn’t have sent the battery or props or even the gimbal protector. Why did you send the controller?
Because they told me to include the drone and all accessories. The lady I spoke to on DJI support said it wasn’t needed, but when I opened the ticket, the wording used was ‘send in the drone and all accessories,’ and I didn’t want to open another ticket to confirm.
Val said:
Did they fix the drone, at least? That’s a bit of a nasty message, for no reason.
‘Customer declined replacement’ might be a little softer. But this seems more direct than nasty.
Well, better than a video on the drone of the people in the factory telling they are being held hostage. 
Sloan said:
Well, better than a video on the drone of the people in the factory telling they are being held hostage.
Haven’t checked for that yet! Had to charge the battery first. 
@Eli
Lol.
Sloan said:
Well, better than a video on the drone of the people in the factory telling they are being held hostage.
Wait, is that a thing that happened?
Sloan said:
Well, better than a video on the drone of the people in the factory telling they are being held hostage.
iPhones…
Sloan said:
Well, better than a video on the drone of the people in the factory telling they are being held hostage.
iPhones…
Ah, of course.