DJI support really came through for me after I crashed my drone. I only had to pay $93, and they took care of everything. I sent in all my gear—goggles, controller, batteries, and the drone itself. Even though the crash was minor, they quickly determined the aircraft needed to be replaced.
At the same time they sent me a new drone, they also shipped back the rest of my gear. Unfortunately, that package got lost in transit (UPS). As soon as they realized the issue, they called me, explained the situation, and immediately sent brand-new replacements for everything—no hassle at all.
The lost package still hasn’t been found, but DJI replaced everything without making me wait. This is my second drone from them, so I’m not even a brand-new customer, yet their service has been top-notch. It’s rare to see this level of care, so I thought I’d share my experience.
