Spent about 8k on this thing including the care enterprise package and I get this message. Of course it came straight down on gravel, couldn’t have gone another 3 feet into the nice empty soft mud cornfield. The crash was my fault. But I felt confident because I thought DJI would honor the terms of sale when I was forced to pay for care. What are my options? I’m about to take the long drive of shame back home where I’ll read more on the DJI site and hopefully have some helpful comments here.
TOF sensor is cracked, bottom obstacle camera is chipped and the front left landing leg is gone.
It’s not a waste of money; send it in normally—they’ll cover it under your insurance plan. You should have it back within 2 weeks at worst (I got mine back within 7 business days). Just send it in normally; it’s still covered…
Dude, email or chat with support to set up your ticket. They’ll email you a UPS shipping label within 24 hours. You can’t set that up through DJI care; care is for consumer goods. You have Enterprise Shield Plus or Basic; it’s not the same program.
It’s not a waste of money. I crashed my Mini 3, sent it to DJI, and 3 days later they sent me a brand new one. They even left me a voicemail saying if there are any more issues, feel free to contact them. They are super helpful.
Hartley said:
Why do you have that drone? For what purpose?
I’m not OP, but I use this for my job. We build utility-scale solar energy systems. Bad modules and other anomalies appear as a different temperature than others around them.
Before thermal drones, it could take weeks or months to inspect a system from the ground with a handheld FLIR.
@Rey
I am an electrical estimator for solar farms. Can confirm. It’s extremely common to use thermal cameras for detecting bad modules and strings on site.
Tatum said: @Rey
I am an electrical estimator for solar farms. Can confirm. It’s extremely common to use thermal cameras for detecting bad modules and strings on site.
Yeah, I’ve considered getting the Mavic Enterprise with thermal detection. I’ve heard there’s a lot of money to be made with those. The $5k buy-in has been my only hold-up, haha.
@Hartley
Unless you have consistent work lined up with a renewable construction EPC, I would never drop that amount of money on a drone. Under no circumstances would I buy a thermal drone without clients lined up who are expected to be repeat customers.
@Rey
I was thinking it was someone just using it as a hobby, which is why I asked. I’m aware of the enterprise uses. Must be exciting to use drones like the 3T at work. Very cool.
