Sending it in for repair can take a long time—sometimes weeks or even months.
Sounds like iced-up props to me. Flying in moist air around freezing can cause ice to form and mess up the lift.
If DJI determines it wasn’t your fault, they’ll usually cover the repairs. You can send it in, and they’ll check the flight logs.
Barrett said:
If DJI determines it wasn’t your fault, they’ll usually cover the repairs. You can send it in, and they’ll check the flight logs.
Is it worth sending in if I’m sure there was no user error? The frame is a bit scratched, so maybe they’d replace that too?
@Ren
If they find the prop failed, they might not cover it since maintaining props is your responsibility. But it’s worth emailing them to ask.
Barrett said:
If DJI determines it wasn’t your fault, they’ll usually cover the repairs. You can send it in, and they’ll check the flight logs.
They always blame user error, no matter what.
@Paris
Not true. DJI has good support if you explain the issue properly.
Barrett said:
@Paris
Not true. DJI has good support if you explain the issue properly.
I had a drone crash because of a clear malfunction, and they still blamed me. They’re good at pretending to care, but they often deny claims unfairly.
@Paris
I’ve had great experiences with DJI support. They even replaced a battery for free when I pointed out their pricing was off. I’m sorry your case didn’t go well.