My order is stuck in customs, and now that I see it’s a common issue, I’m wondering what I should do next. I reached out to DJI, and they suggested contacting FedEx to provide my personal identification information, which I’d prefer not to do. They mentioned they would reach out on my behalf, but this could take much longer. Has anyone done this to expedite the process?
Providing customs with your personal information is mandatory. If you don’t submit it, you definitely won’t receive your drone. Even if you do, you might still not receive it. I’ve tried twice with delivery through DHL and FedEx. I provided information to customs both times (once in Chicago, once in Indianapolis), and my drone was returned to the shipper on both occasions. However, I just took advantage of the Woot offer. If it arrives as planned, I’ll request a refund from DJI for my original order, which I placed in December, by the way.
Here’s a helpful link: Google Search
My Avata was stuck in Alaska. I sent the form over last night. When you call FedEx, they’ll email it to you. It’s all DocuSign, simple, and once submitted, they handle the rest.
Apparently, once this is done, you’re unlikely to have to do it again unless your email or address changes. I wonder how many drones get rejected because people are too lazy to call FedEx and fill out the form electronically.
The hardest part was waiting on hold for a FedEx agent. Once the drone is shipped, you become the importer, while DJI is the exporter. They can’t manage everything due to increased customs scrutiny. You can reach FedEx at 1 (888) 327-3395.
You may still not get your drone, but this is all you can do to help.
The Flip I ordered from DJI on 2/28 has been stuck in Oakland since 3/4. I contacted DJI to cancel and request a refund; they also sent me $20 in store credit. So I ordered from Adorama since it was in stock, and it arrived within 4 days. I’ll use that DJI store credit for Refresh.
There are countless threads here with similar stories. Use the search feature; it would really help you. That said, your drone is likely lost. Start the refund process through the DJI app instead of here.
@MasonDroneWhisper
But I haven’t seen anyone mention that DJI told them to reach out to the shipper. That’s why I posted this; every post I’ve seen is just complaints. I’m looking for a solution, not just to vent that my drone is stuck in customs.
@Shannon
The shipper has no influence over whether Customs accepts it.