After 82 flights… my DJI let me down for the first time

Product Support Forum
1

I was flying my Mini 2 SE today, and everything was going fine until the right stick on the controller stopped responding completely. The drone started flying backward on its own, and I couldn’t get it to stop. The only control that worked was going up and down with the left stick. I panicked and almost crashed into a building while trying to gain altitude for safety.

The problem only went away when I completely closed the app and reopened it. I haven’t updated the DJI Fly app to version 1.15.4 yet because the update keeps failing, but that version isn’t supposed to affect the Mini 2 SE anyway.

Has this happened to anyone else? Any idea what could cause this? I’d love to hear from other DJI users.

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2

Can you share your flight logs? You can use the log viewer on this site to upload them.

When something like this happens, it’s always a good idea to use the return-to-home function if possible.

3

Ember said:
Can you share your flight logs? You can use the log viewer on this site to upload them.

When something like this happens, it’s always a good idea to use the return-to-home function if possible.

Thanks, how do I upload the logs?

4

@Avi
Go to this page for instructions: DJI Flight Log Viewer | Phantom Help

5

I’ve got a Mini 2 SE. During the flight, the right stick just stopped working. The drone started going backward on its own, and I couldn’t stop it. Only the up-and-down control worked on the left stick. I tried to gain altitude to stay safe but nearly crashed into a building.

The problem went away when I fully closed and restarted the app. It wasn’t a great moment, and I was panicking a bit. I’d really appreciate hearing from anyone else who’s had something like this happen and what might have caused it.

For context, I was using an older version of the DJI Fly app because the update to v1.15.4 keeps failing. But this new version doesn’t seem to add anything for the Mini 2 SE, so I don’t think that’s the issue.

6

@Avi
If your controller sticks aren’t working properly, here are a few things you can try:

  1. Check the aircraft status bar for errors and follow the prompts if any show up.
  2. Make sure the controller is still connected to the drone. If not, try re-binding them.
  3. Turn off the drone and recalibrate the controller using the app.
  4. If none of this works, you might need to send the controller for repair.
7

@Hayden
The controller seems fine. The issue was either with the app, the drone, or its software. Once I closed the app and restarted it, everything worked normally again.

8

Avi said:
@Hayden
The controller seems fine. The issue was either with the app, the drone, or its software. Once I closed the app and restarted it, everything worked normally again.

Thanks for updating. It might help to reinstall the app to rule out any issues with it. Just back up your app data before doing so. Let us know if the problem happens again.

9

@Avi
Does the Mini 2 SE have return-to-home (RTH)? Did you try using that when this happened?

10

Here’s what I would do in a situation like this:

  1. Gain altitude, as you did, to give yourself more time and space to react.
  2. Figure out which controls are still working—like forward/backward, side-to-side, or yaw (rotating the drone).
  3. Use whatever control you still have to steer the drone away from any dangers, like buildings.
  4. If the issue can’t be fixed mid-flight, plan for an emergency landing somewhere safe, ideally where there’s no one around and nothing important you could crash into. Saving the drone is good, but avoiding damage or injury is more important.
11

Can you share your flight logs so we can look into this further?