Anyone else had really good support from DJI?

I was frustrated with a repair quote they gave me, but they surprised me by offering a replacement at a much lower cost later on. It’s good to see companies make things right.

Could this be an AI response?

I only needed repairs once, but their service was probably the best I’ve ever had.

Their professionalism and integrity are impressive. They’ve always been like this as far as I know.

I’ve had similar experiences. They even called to make sure everything was okay. I wish more companies did that.

Their responses do feel overly polite sometimes, like they’re rehearsed.

Zeek said:
Their responses do feel overly polite sometimes, like they’re rehearsed.

As long as I understand what they’re saying, I don’t mind. Not everyone’s a native English speaker.

Looks like an AI-generated response to me.

Kim said:
Looks like an AI-generated response to me.

No, I’ve exchanged emails with them. They’re definitely real people.

It’s amazing how far they’ll go to dominate the drone market.

Farrell said:
It’s amazing how far they’ll go to dominate the drone market.

Maybe other companies should improve their products instead of relying on bans to compete.

Phoenix said:

Farrell said:
It’s amazing how far they’ll go to dominate the drone market.

Maybe other companies should improve their products instead of relying on bans to compete.

True, but it’s not as simple as it seems.

Farrell said:
It’s amazing how far they’ll go to dominate the drone market.

It’s interesting to see how DJI handles competition while other companies lobby for bans. It’s a strange strategy.