Anyone else think DJI remote cables are trash…?

Product Support Forum
1

Does anyone else have this problem? My cable that connects to the phone is basically useless. I have to push it in hard and even hold it there to get it to work, and sometimes that doesn’t even help. It’s not my phone because I’ve tried with others and had the same issue. I’ve also cleaned out my charging port, so that’s not the problem either. I did some troubleshooting a while back and ruled out other possible causes, but I can’t remember everything I tried.

How do I send feedback to DJI? And if I need repairs, how do I even go about that?

2

Never had this problem. How do you clean your charging port?

3

Rye said:
Never had this problem. How do you clean your charging port?

I use a toothpick. Never had issues with any other cables, so I might just need to get a different one with the same connectors.

4

No issues with mine.

5

Mine works fine. I got a longer cable for my iPad, but the stock one has been solid for me.

6

I have five of them and they all work fine…

7

Could a phone case be messing with the connection?

8

Keenan said:
Could a phone case be messing with the connection?

I always take my phone out of the case when I use it.

9

“You have to push it in hard and hold it for it to work.”

That’s what she said.

10

Brennan said:
“You have to push it in hard and hold it for it to work.”

That’s what she said.

Sounds like you’ve got some issues in that department.