Avata 2… should I repair it or use my insurance?

Product Support Forum
1

Hey folks,

My Avata 2 had a bad crash on pavement and now the camera only shows black. It still takes off and lands, but it won’t respond to any flight controls.

I contacted DJI and they set me up for a repair—I just need to ship it in and pay for whatever it needs.

Thing is, I also bought insurance from Adorama when I got the drone. It’s one of those third-party plans that gives you one free replacement if there’s accidental damage. I paid $149 for it, and it’s still good for another 10 months.

So now I’m torn… do I just pay out of pocket to have DJI fix it, hoping it’s a minor thing? That way I save the insurance for something worse later. Or should I just use the replacement now since I already paid for it and hope I don’t wreck it again?

I know there’s no perfect answer, and I get no one can tell me the exact cost without seeing the drone. But I’d love to hear what others would do in my shoes.

2

I’d say always go with DJI Refresh when you can. It’s quick and hassle-free.

3

Hadley said:
I’d say always go with DJI Refresh when you can. It’s quick and hassle-free.

Yeah looking back, I wish I had picked Refresh instead of the Adorama insurance. But right now I don’t have Refresh, so it’s between paying DJI to repair it or using the third-party replacement.

4

@Pierce
Gotcha. Even without Refresh, DJI’s still really easy to work with. A lot of people say the final cost often ends up being similar to what Refresh would’ve been. Try chatting with a rep on their site—tell them your situation, and even ask if they can knock a little off the price. Worth a shot!