In my last post, I shared a picture of my broken Mavic 3 Pro Cine that wasn’t insured. I sent it back to DJI, and they replaced it without any hassle. Here’s the new unit, and I’m super happy with it. Thanks, DJI, you’ve got a loyal customer now.
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This can’t be real. We’re talking about a $4800 drone that she crashed. Without DJI Care, they just replaced it? How is that even possible? DJI Care for that drone costs $500 plus, I think, another $400 deductible.
@Callen Yeah, this is hard to believe. If it’s true, I’m kinda mad. My Air 3 fell 20 feet after just owning it for 3 weeks. After going back and forth with DJI, sending them flight data 3 times, they denied my warranty claim and made me pay $440. I even asked if they could lower the cost, but they were firm on the price. Meanwhile, this person got a replacement for a way more expensive drone, no questions asked. They had my drone for almost a month while checking everything.
@Nadine That’s crazy. I crashed my Air 3 into a tree, 100% my fault, but they replaced it under warranty. I paid nothing, so I didn’t complain.
@Lenox I kept hearing stories like that. So when they came back with $440 and wouldn’t lower it, I was shocked. I guess it depends on who handles your case. I just didn’t get lucky.
@Nadine Same here. They were fast and did a good job, but the extra stuff people talk about seems pretty far from what actually happens.
@Nadine You’re just not as pretty as the original poster.
@Callen I’m going to bring this up with DJI. My drone disconnected and flew into the sea. They offered me 15% off a new Mini 3. I complained, and they bumped it to 30%. So, their product fails, and they want me to buy another one? Very suspicious.
@Whisper Same thing happened with my FPV. The flight logs showed ‘control stick malfunction,’ but support told me it was a false alarm.
@Callen I believe this. I crashed my Air2s on a job and bought an Air3. I decided to check how much it would cost to fix the Air2s. They said $65, so I went for it. A week later, they sent it back, fully replaced. DJI customer service is great. What surprised me was that they did this for such an expensive drone.
@DanBurn Maybe they’re so expensive because they hand out replacements like candy.
@Callen Yeah, I call BS.
@Callen I’ve had similar experiences over the past 10 years with pretty much every drone they sell. I’m in Australia, and we have good consumer protection laws, so they usually keep customers happy here.
@Callen I’ve been telling people that DJI is awesome.
@Callen It makes sense for them to do this for customers who crash right after getting their drone. It’s like when ice cream shops replace a dropped cone. Keeps the customer happy and probably gets them to buy DJI Care next time.
Oh, right, the super believable social media manager who only posts in this forum about a problem magically solved by their company. This is either a scam by DJI or a company they hired. It’s not a legit post or account.
@Jason I’ve been seeing lots of accounts with names like _ad12345. Makes me wonder if they’re fake accounts made by the forum to boost engagement.
@Jason I’ve already seen someone in the comments say they’re going to mention this in their warranty case. So, it’s backfiring, giving people more leverage against support.
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The graphic on the box looks like two drones mating.