DJI customer service just called and told me to cancel my order for a Flip because the warehouse has no stock and no idea when they’ll get more. They also said they can’t guarantee anything shipping to the US will even arrive.
I asked if other models were available and if I could order one of those instead. The response was basically, ‘We don’t know what we have until you place an order, and we can’t check.’ Didn’t sound like a good sign.
They suggested only ordering from US-based sellers like Adorama, Amazon, eBay, Best Buy, and Apple. Has anyone else had this happen?
DJI gave you good advice. I ordered a Flip on 2/28, and it’s been stuck at customs since 3/4. Canceled and got a refund. Ordered from Adorama last Thursday, and it was delivered by Monday.
Appreciate the advice! I decided to take another shot and ordered from Amazon because the Fly More combo was nearly $200 off ($599 US). Couldn’t pass up the deal. If this doesn’t work out, I’ll go with Adorama next.
When I first tried to order, Adorama had backorders until May, so I went with DJI direct.
Xian said: @Torrin
That sounds like a sketchy seller. Be careful—it’s not shipped or sold by Amazon.
Yeah, I thought about that. DJI actually recommended Amazon, and last week they were selling for full price. My guess is they refunded a bunch of people due to customs delays, and now they’re hoping to get those returns into an American warehouse to resell. Hoping I get lucky.