Experience with DJI Air 3S and USA Customs

I bought a DJI Air 3S directly from DJI’s website and wanted to share my experience for anyone buying in the U.S.

As many of you probably know, DJI is currently “prohibited” from being imported into the U.S. According to a customs officer I spoke with at Oakland Customs, all DJI drones are being detained. Despite this, DJI is still selling them with “expected delivery” times of 3-5 business days, which is misleading.

I ended up finding one at Adorama about a week later, but my original order has been stuck at customs for three weeks now and will likely be sent back to China.

Just a heads-up—don’t order directly from DJI’s website until (or if) Trump fixes this. No idea how Adorama or B&H are still getting their shipments. :unamused:


I really feel for those of you in the USA… your government is a bit out of touch.

Blake said:
I really feel for those of you in the USA… your government is a bit out of touch.

Only a bit? You’re being too polite.

Blake said:
I really feel for those of you in the USA… your government is a bit out of touch.

How long until our government decides to side with America on this? I bet as soon as the conservatives get in, it’ll be a big issue in Canada. The left takes our freedoms, while the right takes our money. One day, there will be nothing left to take. Sorry for being too political; it’s just that every time I think about those poor folks, something else our government does makes as little sense.

@Wilder
The left takes your freedom?

First off, you don’t really have a left. Even the Democrats are center-right.

Second, you’re not a free country. You’ve been living in a police and surveillance state since after World War II.

Your two-party system doesn’t allow for a real democracy and now it seems like you’re turning into a fascist state.

@Wilder
America just seems paranoid about Chinese companies. I get it for some types of equipment, but drones are just for taking pictures; they aren’t loaded with crazy tech.

It’s surprising to see these posts still coming up. A quick search will show you tons of these same stories and solutions for getting new DJI drones.

Oh man, mine is stuck at Oakland. I was hoping it would just go through eventually.

Someone I know ordered directly from DJI. When he called customs, they said they were waiting for an authenticity letter for the batteries to confirm they weren’t made with forced labor.

By the way, I bought the drone on February 8, and it took them over a week just to ship it.

This is why I chose to buy a refurbished model on eBay.

Dakotah said:
This is why I chose to buy a refurbished model on eBay.

The FedEx shipment I received was a refurbished model straight from DJI, but it got stopped by US Customs.

Finley said:

Dakotah said:
This is why I chose to buy a refurbished model on eBay.

The FedEx shipment I received was a refurbished model straight from DJI, but it got stopped by US Customs.

That really sucks.

I got lucky and received my Air 3S in just a few days, but I don’t understand how they’re rushing to develop new drones.

They need to stay ahead of the competition, but what’s happening with the Air 3S is just going to repeat itself with the new Mavic and others.

@Tobin
What’s the issue with the Air 3S?

Nico said:
@Tobin
What’s the issue with the Air 3S?

It’s not the drone itself, but it happened to be the latest model released around the time there were worries about bans. They even accused DJI of using child labor to produce the drones, which the community doesn’t believe and for which there’s no evidence.

So you have a much-anticipated drone and then the ban/blockade happens before they could get enough into the country, which means the few that were available sold out quickly, and now they’re coming from outside the country. Some have even reported issues with the Mini 4 Pro and the Flip.

I don’t think getting the new Mavic will be easier either, but I hope I’m wrong for everyone’s sake.

It’s the US government—specifically one side—that’s anti-China with no real reason other than they fear competition with American drone makers.

@Tobin
The US government is concerned about China spying and has paused new drone shipments to the US, labeling it a ‘National Security Risk.’

Meanwhile, I’m just trying to create YouTube videos :joy:.

Finley said:
@Tobin
The US government is concerned about China spying and has paused new drone shipments to the US, labeling it a ‘National Security Risk.’

Meanwhile, I’m just trying to create YouTube videos :joy:.

Yep, politics in America and officials looking to gain favor with the current administration.

If anything, DJI has been pretty good at being open about data collection and where it’s not okay to fly. Drones are only a national security risk if flown improperly. Hopefully, things will change someday.

Finley said:
@Tobin
The US government is concerned about China spying and has paused new drone shipments to the US, labeling it a ‘National Security Risk.’

Meanwhile, I’m just trying to create YouTube videos :joy:.

They don’t truly care. They just dislike being behind the competition.

All drones have been returned. Mine was held up in Memphis customs for almost two weeks. If it’s been sitting there for over 10 days, it’s likely not going to be delivered. I suggest calling DJI to ask for a refund and then order from a local store.