Hi all, new to drones here! I’ve been using a Mini 2SE and am ready for an upgrade. I’m thinking about getting the new Air 3S, but I’m worried about any customs or border issues with DJI drones entering the US. Has anyone here bought one recently? Did it get through customs okay?
I actually ordered mine on launch day! DHL asked for some extra details, but I got it delivered without any problems. Funny enough, I crashed it on my third flight, and DJI sent me a replacement from Canada, no hassle at all. Customs cleared it in an hour. So yeah, got two of them into the US pretty smoothly.
@Mal
Lucky you! Hope you’re having fun with it.
I’m trying to buy one, but they seem to be low on stock. From what I’ve seen here, some people get theirs with no issues, while others have to jump through hoops with extra documents, even Social Security numbers sometimes!
@Lior
Are you ordering any accessories with it? I ran into the same issue, and it turned out to be a glitch with accessories. Once I took them off, my order went through.
Skyler said:
@Lior
Are you ordering any accessories with it? I ran into the same issue, and it turned out to be a glitch with accessories. Once I took them off, my order went through.
Yeah, I’m adding an SD card and a few other things.
@Lior
Try ordering just the drone first. You can reach out to customer support about shipping for the second order. Worked for me!
Skyler said:
@Lior
Try ordering just the drone first. You can reach out to customer support about shipping for the second order. Worked for me!
Good idea! I’ll try that, thanks.
@Lior
Thanks for the info! That’s exactly why I’m still hesitating. Really wish DJI had a US distributor to avoid all this. I’m hoping Black Friday has some deals, but I’m not getting my hopes up for the Air 3S going on sale since it’s so new.
@Raleigh
Maybe things will improve after the election. I wouldn’t bet on big Black Friday discounts for the Air 3S, though.
Lior said:
@Raleigh
Maybe things will improve after the election. I wouldn’t bet on big Black Friday discounts for the Air 3S, though.
Probably more likely to get worse with those ‘tariffs’ they talk about.
@Dakota
Hopefully not. That would really be a bummer.
I got one straight from DJI, no issues at all with customs.
Ordered mine directly from DJI and had zero issues with customs. Arrived smoothly.
I also got that ‘understocked’ message. Five days later, my drone showed up at my door without asking for any personal info. Just go ahead and order it! You’re gonna love it. These things are amazing, which is why they keep running out.
I ordered mine today. Delivery is supposed to be around 11/6-11/8. Super excited to upgrade from the Air 3 to get all the new sensor and processing upgrades.
Got mine the week after release! I’m in the Caribbean, and it arrived from DJI through DHL in just four days with no customs issues. The extra battery I ordered was delayed in China, though.
Hollis said:
Got mine the week after release! I’m in the Caribbean, and it arrived from DJI through DHL in just four days with no customs issues. The extra battery I ordered was delayed in China, though.
First drone ever, and I couldn’t be happier with it!
Ordered mine from DJI on 10-18, got it on 10-28. Had a little delay in customs but nothing major, just needed to provide some info.
Ordered it on launch day and had a short delay at customs, but no issues after that. Didn’t need to send any extra information.