Same here. Just sent mine in today. They emailed me saying it’s gonna take an extra 9-11 days.
Zack12 said:
Same here. Just sent mine in today. They emailed me saying it’s gonna take an extra 9-11 days.
They told me that too, but mine actually came back way faster.
Zack12 said:
Same here. Just sent mine in today. They emailed me saying it’s gonna take an extra 9-11 days.
They told me that too, but mine actually came back way faster.
That’s good to hear… My issue is that I can’t even start the premium refresh process yet. I have to wait until they get my drone before they even send a replacement.
Zack12 said:
Same here. Just sent mine in today. They emailed me saying it’s gonna take an extra 9-11 days.
Man, this is frustrating.
The whole time I’ve been flying, I figured if anything happened, I’d have a quick and smooth experience getting it replaced. Now I find out it’s gonna take weeks? If I had known that, I probably would’ve been way more careful.
Anyway, sorry you’re dealing with it too, but at least I’m not alone in this slow mess.
I’m blaming Trump and my dog for this one… Trump’s gotta be involved somehow, and my dog literally grabbed my drone out of the air, ran with it, dropped it, and stomped on it.
Just got a Mavic 3T, and they forced me to pay an extra $300 for care refresh. Total ripoff.
Sunny said:
Just got a Mavic 3T, and they forced me to pay an extra $300 for care refresh. Total ripoff.
That’s ridiculous.
Is USPS stopping shipments from China gonna make this even worse?
Sage said:
Is USPS stopping shipments from China gonna make this even worse?
That whole thing was a joke.
AP reported that USPS reversed its decision and is no longer stopping packages from China and Hong Kong.
Sage said:
Is USPS stopping shipments from China gonna make this even worse?
Yeah, they already walked that back. Nothing’s stopping anymore.
Sage said:
Is USPS stopping shipments from China gonna make this even worse?
Honestly, no clue. Maybe DJI just doesn’t have enough stock or something and can’t send out premium replacements right now.
Just let me be miserable for a bit. 
@Cass
I’m asking because I just got an Avata 2 with care refresh. If they can’t even send a replacement, should I try to get a refund?
Sage said:
@Cass
I’m asking because I just got an Avata 2 with care refresh. If they can’t even send a replacement, should I try to get a refund?
I wish I knew, man.
I hope they’re still honoring refresh claims, even if it’s just taking longer. But I’d love to know what’s actually causing the delay.
Is this happening in the US too? It’s only been a few days, and they’re already running out of parts?
Honestly, I wouldn’t be surprised if this is some kind of move to make people mad and blame Trump. Seems like a lot of Chinese companies are suddenly having ‘problems.’
@Kiernan
I have no idea where I’ll be mailing it yet. I haven’t started the claim because I got caught up with other stuff at home. No point rushing now anyway.