So DJI got back to me. From what I can tell, this looks like some kind of mechanical failure. They only gave me the option to either pay for repairs or use my Care Refresh plan.
But I’ve also been in touch with support and they’ve started a full data analysis to confirm whether it really was a mechanical issue. If it is, I should get a free replacement. They say it’ll take 1–3 days and the case has been marked urgent. Will update when I hear more.
People on the official Facebook forum have had this happen too — drones just dropping from the sky. There’s also been issues with the new LiDAR and Active Track setup. Looks like there’s a blind spot on the left arm, so if the drone moves sideways left and there’s something in the way, it might crash.
Makes me think twice about buying this thing.
@Mika
Wait — why would they leave a blind spot with the LiDAR? That seems like such a strange design choice.
Indie said:
@Mika
Wait — why would they leave a blind spot with the LiDAR? That seems like such a strange design choice.
I think it’s because one LiDAR sensor can cover most of the front. Adding a second would make it more expensive, heavier, and harder to process in real time.
Indie said:
@Mika
Wait — why would they leave a blind spot with the LiDAR? That seems like such a strange design choice.
Also, the LiDAR is only on the right arm.
Indie said:
@Mika
Wait — why would they leave a blind spot with the LiDAR? That seems like such a strange design choice.
Also, the LiDAR is only on the right arm.
But why only the right arm though?
@Indie
Probably cost and space. Though honestly, putting it near the camera or integrated into the camera system might’ve made more sense.
@Mika
Still waiting on mine. Been through two drones now and honestly, sometimes it feels like they have a mind of their own. Hoping for better luck this time.
Is this about the Mavic 4 Pro?
Indie said:
Is this about the Mavic 4 Pro?
Yeah it is. I updated my original post too. I couldn’t put ‘Mavic 4 Pro’ in the title though because the forum warned me there’s already a megathread. Apparently if I post outside it, I get banned.
Refresh
Yan said:
Refresh
Weirdly enough, the repair cost is only $333. If it doesn’t qualify for free repair, I’ll probably just use Care Refresh. But it’s also kinda crazy that the $199 refresh fee is more than paying for repair directly.
@Hartley
Whatever you go with, do it quick. Sometimes they run out of stock or just stop supporting certain stuff. I just got my Avata 2 replacement back yesterday. Taking it easy now — don’t want to deal with support again anytime soon. It’s stressful.
I’m dealing with the same thing on my Mini 2. They’ve run out of stock for a lot of their refurbs. I already got back the accessories I sent in, but I have no idea when the actual drone is coming. Just a heads-up: the first package might not have your replacement drone in it.
Definitely push for a full warranty inspection first. If it turns out it’s not a defect, then weigh out whether it’s worth using Care Refresh or just paying out of pocket. I will say — DJI has been great to deal with for me. Probably the best customer service I’ve experienced from a tech company.
