Anyone else having issues ordering from DJI lately?

Buying Advice Forum
1

Just wondering if anyone else has had trouble ordering directly from DJI recently? I ordered the Avata 2 on May 26 and it still hadn’t shipped as of yesterday. Then this morning I got an email saying they won’t be fulfilling my order because of ‘unforeseen shipping restrictions.’ They didn’t cancel it though or explain what’s next.

I’m in the U.S. and I actually ordered a Mini 4 Pro from them about a month ago and had no issues—it arrived 5 days later. I’m starting to think maybe they’re stopping shipments to the U.S. now because of the customs mess?

2

I’m watching this too. I ordered on the 30th and haven’t heard anything either. Looks like this whole DJI mess is because Trump signed some executive order to review them again.

3

Ciel said:
I’m watching this too. I ordered on the 30th and haven’t heard anything either. Looks like this whole DJI mess is because Trump signed some executive order to review them again.

Hope you get yours without issues! Keep us posted!

4

@Blake
Yeah fingers crossed. I’ve been wanting to start FPV for a while and now I’m stuck waiting. I’ll let you know what happens.

5

Ciel said:
@Blake
Yeah fingers crossed. I’ve been wanting to start FPV for a while and now I’m stuck waiting. I’ll let you know what happens.

Please do. I’ve been checking stock in Mexico and Canada in case I need to fly there to get one. But looks like they’re out too :frowning:

6

Sounds like you’re in the U.S.? With everything happening with trade issues, shipping from China to the U.S. is a mess. Ports are backed up, and customs seems all over the place. There’s a YouTube channel called “What’s Going on With Shipping?” that covers this stuff in more detail if you’re curious.

7

@Joss
I’ll check that channel out, thanks for the suggestion.

8

I ordered the Air 3s Fly More Lite on May 21. DJI split the shipment into 4 parts. The drone itself is still making its way here—it just left a FedEx hub in Alaska.

Things are a bit chaotic lately with tariffs being switched on and off. Heard some talk about more restrictions on foreign-made drones again, which might be slowing everything down.

DJI’s probably doing their best, but yeah, this sucks. Hope your order gets sorted.

9

@Whitney
I ordered the same thing! Mine just left Alaska too :pray:

10

Tully said:
@Whitney
I ordered the same thing! Mine just left Alaska too :pray:

Same model here too. 3s squad lol

11

Tully said:
@Whitney
I ordered the same thing! Mine just left Alaska too :pray:

Looks like we’re all on the same FedEx path—mine just hit Memphis. Shouldn’t be long now.

12

I ordered the Air 3S Fly More Combo on May 15 and got everything by May 22. I guess I got lucky timing-wise.

13

They probably had some stock already in the U.S. and now it’s gone. That would explain the quick deliveries for some.

They didn’t cancel your order, so they’ll likely ship once restocked.

I ordered an Avata 2 battery in May that was supposed to take 6 weeks, but it arrived in just 1. Still waiting on propellers though, so results vary.

14

I had a similar issue with the Air 3s Fly More package a few months back. Ordered before the tariffs hit, got a tracking number, and it just sat in China. Reached out via chat and suddenly there was movement.

Drone showed up alone, no accessories. Then no updates for the second package. I contacted support again and they told me it might take 6 months to fulfill. Then I called and was told customs rejected the second box and DJI didn’t know what was happening.

They recommended canceling and buying from a U.S. dealer. I did that through a camera store in New Jersey and got it in 4 days.

Crazy how much the tariffs messed things up.

15

You’re better off buying from Amazon or a local store right now. It’s not ‘direct,’ but it’s faster and less risky.

16

I’m in Canada and get my DJI stuff the next day. Just got the Mavic 4 Pro like that.

17

Oli said:
I’m in Canada and get my DJI stuff the next day. Just got the Mavic 4 Pro like that.

Might be time to move to Canada lol

18

Vic said:

Oli said:
I’m in Canada and get my DJI stuff the next day. Just got the Mavic 4 Pro like that.

Might be time to move to Canada lol

Haha yeah, their warehouse is like an hour away from me. They ship same day and I get it next day.

19

Oli said:
I’m in Canada and get my DJI stuff the next day. Just got the Mavic 4 Pro like that.

Well hey there, neighbor lol

20

Oli said:
I’m in Canada and get my DJI stuff the next day. Just got the Mavic 4 Pro like that.

Mind if I DM you?