Lyle said:
Is there a way to contact a main DHL office via email and share your issues with the local contractor? This whole situation seems unbelievable; you just wanted to buy a drone.
I don’t think there’s a main DHL office near me. From what I gather, DHL uses many contracted delivery companies to run their Service Points. They’re so disjointed; it’s frustrating! It’s like the left hand doesn’t know what the right hand is doing. This is a clear example.
@Gale
That is really unfortunate.
This is terrible. I learned years ago to avoid PayPal like the plague. They may not be the main problem, but they really messed me up, and I’ll never use them again.
Arden said:
This is terrible. I learned years ago to avoid PayPal like the plague. They may not be the main problem, but they really messed me up, and I’ll never use them again.
What payment method do you prefer now?
@Gale
I’ve been happy with Apple Pay so far, no chargeback issues (those get handled by the bank), and it works wherever I need it to.
Arden said:
@Gale
I’ve been happy with Apple Pay so far, no chargeback issues (those get handled by the bank), and it works wherever I need it to.
I should probably go that route. I have an Apple Card, but I’m trying to use it less.
@Gale
I had to dispute a charge on my Apple Card once because of a damaged item. It only took about three days to get my refund. I only use PayPal for their pay in 4 or monthly payment services; not sure if that’s what you used for your drone.
@Torin
Nope, I paid in full with my designated funds at that time.
This might not be helpful, but I’ve worked at different call centers, including ones for DHL customer service. We usually had a special department for customers threatening to sue or go to the media. If you haven’t tried that yet, it could help; you have the police report number backing you.
@Ezri
What should I look for to make contact? I actually filed a complaint with a local news outlet, hoping they would investigate DHL’s practices because I’ve never had issues with USPS, UPS, or FedEx. It’s unacceptable for a DHL driver to act this way. Getting away with things like this shouldn’t happen.
Your issue is with DJI, not DHL. They hired DHL to deliver your product, and they didn’t succeed. You should be addressing DJI with what you have. Tell them the driver lost their job, that there’s video evidence of the delivery being staged, and inform them that the next letter will be from your legal counsel or a summons to small claims court, stating that you’ll demand a full refund or delivery of the product plus your legal costs.
DJI needs to recover the lost value from DHL, not you.
Wow, this is a nightmare! I know PayPal isn’t the main issue, but consider dropping them altogether. Check out the PayPal subreddit for advice—they might provide some tips. Good luck!
Teo said:
Wow, this is a nightmare! I know PayPal isn’t the main issue, but consider dropping them altogether. Check out the PayPal subreddit for advice—they might provide some tips. Good luck!
I might share this story there to see if anyone can help.
Try filing a chargeback with the credit card you used for PayPal.
Charlie said:
Try filing a chargeback with the credit card you used for PayPal.
Can’t do that because of the transaction type. Just a heads-up—never use your bank for payments on PayPal or anywhere else if you think you might need a refund or chargeback.
@Gale
I suggest going to DHL in person and being calm yet firm. Don’t back down, but be polite. They are at fault here.
Sloan said:
@Gale
I suggest going to DHL in person and being calm yet firm. Don’t back down, but be polite. They are at fault here.
That’s what I did! I talked to the DHL Operations manager, and the only result was the driver getting fired from this contracting group.
This is tough. Have you sent copies of the police report and emails to DJI? While it’s not entirely their fault, their customer service here is lacking. I used to handle customer service for an online business, and if I was in this situation, I would definitely have reshipped the package to keep my customer happy.
@Remy
Yes, I have sent everything, but they keep deferring to upper management. I don’t know if they’re stalling or just don’t want to resolve it since they’re in another country, operating under different rules.
DHL told me they have no record of a claim being filed by DJI. So it feels like DJI is trying to prevent me from getting refunded because it’s all in their hands now. What matters to them? Customer satisfaction or just that $388 profit?
If you used PayPal with a card, just contact your bank and initiate a chargeback. You have a police report, which is serious in court. Get your money back. Just know PayPal might ban you for it, but who cares. They’re a terrible company anyway.